Terms of service

BIDLOW – TERMS & CONDITIONS

1. Company Overview

These Terms and Conditions (“Terms”) govern all purchases, transactions, and interactions conducted through Bidlow (the “Store,” “Website,” or “Platform”), an online retail storefront operated by ADEM SALES LLC, a limited liability company organized and existing under the laws of the State of Georgia (“Company,” “we,” “us,” or “our”).

By accessing our Website, placing an order, purchasing products, or using any services provided through our Platform, you acknowledge that you have read, understood, and agreed to be legally bound by these Terms.

The Company operates as an e-commerce retailer specializing in the resale of consumer products, including but not limited to returned merchandise, overstock items, open-box products, liquidation inventory, and other goods obtained through authorized suppliers, liquidation channels, manufacturers, distributors, and third-party marketplaces.

Because certain products may originate from customer returns, liquidation sources, excess inventory, or previously opened packages, product conditions may vary. The Company makes reasonable efforts to inspect, classify, photograph, and accurately describe products before listing them for sale.

2. Definitions

For purposes of these Terms, the following definitions apply:

“Customer,” “Buyer,” or “You” refers to any individual or entity purchasing products, accessing the Website, or interacting with the Company.

“Products” refers to all merchandise, goods, items, inventory, or services offered for sale through the Store.

“Website” refers to the Bidlow online storefront, including all pages, content, features, and related services.

“Order” refers to a purchase request submitted by a Customer through the Website.

“Business Day” means Monday through Friday, excluding federal holidays recognized in the United States.

“Third-Party Supplier” refers to manufacturers, distributors, liquidation companies, marketplaces, carriers, or other external parties from whom the Company obtains inventory or services.

“Used,” “Open Box,” “Returned,” “Refurbished,” “Damaged,” or other condition descriptions refer to the product condition categories assigned by the Company based on inspection and available information at the time of listing.

3. Nature of Business

Bidlow operates as an online marketplace and retailer offering consumer goods acquired through various inventory sources, including liquidation channels, customer returns, surplus inventory, overstock merchandise, and other authorized supply sources.

Customers acknowledge and understand that not all products sold by the Company are brand-new factory-sealed merchandise.

Products may include:

New items;
Open-box items;
Customer-returned items;
Overstock inventory;
Clearance merchandise;
Previously used products;
Products with damaged or missing retail packaging;
Products requiring cleaning, assembly, testing, or minor repairs.

The Company provides available information regarding product condition, functionality, included accessories, and known defects whenever reasonably possible.

Purchasing from Bidlow means the Customer understands that certain products may have cosmetic imperfections, packaging damage, missing original materials, or other characteristics commonly associated with liquidation and resale inventory.

4. Product Categories & Conditions

Products listed on the Website may be categorized according to their condition. Condition descriptions are intended to provide customers with reasonable expectations regarding the item received.

Common condition categories include:

New

Products identified as “New” are generally unused items in original condition. Packaging may vary depending on supplier source.

Open Box

Products identified as “Open Box” may have been previously opened, inspected, displayed, or returned. The item may show minimal signs of handling and may or may not include original packaging.

Used

Products identified as “Used” have been previously owned or operated and may contain normal signs of use.

Damaged

Products identified as “Damaged” may contain cosmetic defects, functional issues, missing components, or other damage disclosed in the product listing.

Customer Returns / Liquidation Items

Some products originate from customer returns or liquidation inventory. These products may require additional inspection, testing, cleaning, replacement parts, or repairs by the buyer depending on the item purchased.

The Company encourages customers to carefully review all photos, descriptions, condition notes, and available information before completing a purchase.

5. Product Inspection

The Company makes reasonable efforts to inspect merchandise before listing products for sale.

Inspection procedures may include:

Visual examination;
Basic functionality testing when possible;
Verification of included components;
Documentation of visible defects;
Photography of product condition.

However, due to the nature of liquidation, returned, and resale inventory, the Company cannot guarantee that every product will be free from undiscovered defects, hidden damage, manufacturer issues, or future failures.

Customers acknowledge that inspection does not constitute a guarantee or certification that a product is equivalent to a new retail item.

6. Product Descriptions & Disclosure

The Company attempts to ensure that product descriptions, images, specifications, and condition information displayed on the Website are accurate and current.

However, minor differences may occur due to:

Manufacturer changes;
Supplier information errors;
Photography limitations;
Color variations caused by device screens;
Packaging differences;
Third-party provided specifications.

The Customer agrees that product images and descriptions are provided for informational purposes and should be reviewed carefully before purchase.

By completing a transaction, the Customer acknowledges acceptance of the product description and disclosed condition.

7. Warranty Disclaimer

Unless otherwise expressly stated in writing, all products sold through Bidlow are provided on an “AS IS” and “AS AVAILABLE” basis to the maximum extent permitted by applicable law.

The Company does not provide any express or implied warranties regarding:

Product performance;
Product durability;
Future functionality;
Compatibility with other products;
Availability of replacement parts;
Manufacturer support;
Fitness for a particular purpose;
Merchantability.

Certain products may include manufacturer warranties; however, customers are responsible for verifying warranty eligibility directly with the manufacturer when applicable.

The Company does not guarantee that repaired, refurbished, used, open-box, or liquidation products will perform identically to new retail merchandise.

To the fullest extent permitted by law, Bidlow disclaims all warranties not expressly stated in these Terms.

8. Pricing & Pricing Errors

The Company makes reasonable efforts to ensure that all prices displayed on the Website are accurate and current.

However, pricing errors may occur due to:

Technical errors;
Incorrect supplier information;
System failures;
Human error;
Promotional pricing mistakes.

The Company reserves the right to correct any pricing errors at any time.

If an item has been purchased with an incorrect price due to an error, the Company may:

Cancel the order;
Refund the customer’s payment method;
Contact the customer to confirm whether they wish to proceed with the corrected price.

The Company is not obligated to honor incorrect prices caused by obvious mistakes, technical failures, or inaccurate information.

9. Order Acceptance

Submitting an order through the Website does not automatically guarantee acceptance of that order.

All orders are subject to review and approval by the Company.

The Company reserves the right to refuse, cancel, or limit any order for reasons including but not limited to:

Product availability;
Suspected fraud;
Incorrect pricing;
Payment issues;
Shipping restrictions;
Customer abuse of policies;
Inventory discrepancies.

If an order is canceled after payment has been processed, the customer will receive a refund to the original payment method used.

The Company may contact customers before completing an order to verify information when necessary.

10. Payment Methods

Bidlow accepts payment methods made available through the Website checkout system.

Accepted payment methods may include:

Credit cards;
Debit cards;
Digital payment methods;
Other payment providers made available by the Company.

Customers authorize the Company and its payment processors to charge the selected payment method for all approved purchases, including applicable taxes, shipping fees, and other authorized charges.

The customer is responsible for ensuring that all payment information provided is accurate and current.

The Company does not store complete payment card information. Payment processing is handled through secure third-party payment providers.

11. Fraud Prevention

To protect customers and the Company, Bidlow uses fraud prevention measures during order processing.

The Company reserves the right to delay, investigate, or cancel transactions that appear suspicious or fraudulent.

Possible indicators of suspicious activity may include:

Incorrect billing information;
Multiple failed payment attempts;
Unauthorized payment methods;
Unusual purchasing patterns;
Excessive chargeback history;
Information inconsistencies.

Customers agree to cooperate with reasonable verification requests.

Orders identified as fraudulent may be canceled without prior notice.

The Company may report suspected fraudulent activity to appropriate payment processors, financial institutions, or authorities when legally permitted.

12. Shipping & Delivery

The Company ships orders using available carriers and shipping services selected based on product type, destination, size, weight, and availability.

Estimated shipping times provided by the Company are estimates only and are not guaranteed delivery dates.

Shipping delays may occur due to factors outside the Company’s control, including:

Carrier delays;
Weather conditions;
Holidays;
Transportation disruptions;
Incorrect customer information;
Customs or regulatory issues.

The Company is not responsible for delays caused by shipping carriers or circumstances beyond its reasonable control.

Once an order has been transferred to the shipping carrier, delivery responsibility is governed according to the carrier’s terms and applicable shipping protections.

13. Shipping Address Responsibility

Customers are responsible for providing a complete and accurate shipping address at checkout.

The Company is not responsible for:

Incorrect addresses;
Missing apartment numbers;
Incorrect ZIP codes;
Deliveries made according to customer-provided information;
Additional shipping charges caused by address corrections.

Customers should carefully review all shipping information before submitting an order.

If an order is returned to the Company due to an incorrect address provided by the customer, additional shipping costs may apply before reshipment.

14. Lost Packages

Once a package has been shipped and tracking information indicates that the carrier has accepted possession of the package, the Company is no longer responsible for delays, losses, or theft occurring after carrier acceptance.

Customers should monitor tracking information and contact the shipping carrier immediately regarding:

Missing deliveries;
Delivery disputes;
Incorrect delivery scans;
Package theft.

If tracking information shows that a package was successfully delivered, the Company considers the order completed unless otherwise required by applicable law.

Customers are encouraged to provide secure delivery locations to reduce the risk of theft or loss.

15. Damaged or Missing Items

Bidlow takes reasonable measures to ensure that products are properly packaged and shipped in acceptable condition.

However, due to the nature of shipping and handling, products may occasionally experience damage during transportation.

Customers must inspect packages and products upon delivery.

If a customer receives:

A damaged product;
A missing item;
A product significantly different from the description provided;

the customer must notify the Company within 48 hours of delivery and provide:

Order number;
Description of the issue;
Photographs or videos showing the damage;
Photos of packaging when applicable.

Failure to provide timely notice or requested documentation may affect the Company’s ability to investigate or provide assistance.

The Company will review each claim individually and may provide a resolution including, when appropriate:

Replacement (if inventory is available);
Partial refund;
Store credit;
Other reasonable solutions.

The Company is not responsible for damage caused after delivery, improper installation, misuse, modification, or customer handling.

16. Final Sale Policy

Due to the nature of Bidlow’s inventory, including liquidation merchandise, customer returns, open-box items, and discounted products, certain purchases may be considered final sale.

Unless otherwise stated on the product listing, customers acknowledge that:

Clearance items;
Liquidation items;
Damaged items;
Used products;
Open-box products;
Special discounted inventory;

may not be eligible for return, exchange, or refund.

Customers are encouraged to carefully review:

Product descriptions;
Condition notes;
Photos;
Included accessories;
Measurements and specifications;

before completing a purchase.

Purchasing a product constitutes acceptance of the listed condition and disclosed information.

17. Limitation of Liability

To the maximum extent permitted by applicable law, Bidlow, ADEM SALES LLC, its owners, employees, representatives, suppliers, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from:

Purchase or use of products;
Website access;
Shipping delays;
Product malfunction;
Loss of profits;
Business interruption;
Data loss;
Third-party actions.

The Company’s total liability related to any purchase shall not exceed the amount actually paid by the customer for the specific product giving rise to the claim.

Some jurisdictions do not allow certain limitations of liability, so portions of this section may not apply depending on applicable law.

18. Assumption of Risk

Customers acknowledge that certain products sold by Bidlow may have been previously owned, opened, returned, refurbished, or sourced through liquidation channels.

By purchasing such products, customers assume responsibility for:

Proper inspection before use;
Following manufacturer instructions;
Proper installation;
Determining product suitability for their intended purpose.

Certain products may require professional installation, assembly, testing, or additional safety verification.

Bidlow does not guarantee that products are suitable for every individual application or environment.

Customers are responsible for using products safely and appropriately.

19. Intellectual Property

All content available through the Bidlow Website, including but not limited to:

Logos;
Brand names;
Website design;
Text;
Images;
Graphics;
Product descriptions;
Software;
Digital content;

is owned by or licensed to ADEM SALES LLC and is protected by applicable intellectual property laws.

Customers may not:

Copy;
Reproduce;
Modify;
Distribute;
Sell;
Use Company content for commercial purposes;

without prior written authorization from the Company.

Third-party trademarks, logos, and brand names remain the property of their respective owners.

20. User Accounts

If the Website allows customers to create an account, customers are responsible for maintaining the confidentiality of their account information.

Customers agree to:

Provide accurate information;
Maintain updated account details;
Protect login credentials;
Notify the Company of unauthorized account access.

Customers are responsible for all activity conducted through their account.

The Company reserves the right to suspend or terminate accounts that involve:

Fraudulent activity;
Policy violations;
Abuse of the Website;
Unauthorized transactions.

21. Website Use

Customers agree to use the Bidlow Website only for lawful purposes.

Users may not:

Attempt to gain unauthorized access;
Interfere with Website operation;
Upload harmful software;
Collect information without authorization;
Misuse Website features;
Engage in fraudulent activity.

The Company reserves the right to restrict access to users who violate these Terms or interfere with normal Website operations.

22. 18+ Requirement

By accessing the Bidlow Website, creating an account, placing an order, or purchasing products, you represent and warrant that you are at least 18 years of age or have reached the age of legal majority in your jurisdiction.

Customers under the age of 18 may only use the Website with the involvement, supervision, and consent of a parent or legal guardian.

The Company reserves the right to refuse transactions from individuals who cannot legally enter into binding agreements.

By completing a purchase, you confirm that all information provided is accurate and that you have the legal authority to complete the transaction.

23. Prohibited Activities

Customers agree not to use the Bidlow Website, products, or services for any unlawful, fraudulent, or unauthorized purpose.

Prohibited activities include, but are not limited to:

Providing false or misleading information;
Using stolen payment methods;
Attempting fraudulent purchases;
Abusing return, refund, or chargeback policies;
Interfering with Website security;
Attempting to access restricted systems or data;
Copying or misusing Company content;
Reselling products while misrepresenting product condition;
Engaging in any activity that may harm the Company, its customers, or third parties.

The Company reserves the right to investigate violations and take appropriate action, including order cancellation, account termination, restriction of future purchases, and legal action when necessary.

24. Privacy & Information Use

Bidlow respects customer privacy and handles personal information according to applicable privacy laws and internal data protection practices.

By using the Website, customers acknowledge that certain information may be collected, including:

Name;
Shipping address;
Billing information;
Email address;
Phone number;
Order history;
Website usage information.

Customer information may be used for purposes including:

Processing and fulfilling orders;
Providing customer support;
Communicating regarding purchases;
Improving Website functionality;
Preventing fraud;
Complying with legal obligations.

Payment information is processed through secure third-party payment providers. Bidlow does not intentionally store complete payment card information.

Customers should review the Company’s Privacy Policy for additional information regarding data collection and use.

25. Advertising & Marketing Consent

By providing contact information, customers may consent to receive communications from Bidlow, including:

Order updates;
Product notifications;
Promotions;
Special offers;
Marketing communications.

Customers may unsubscribe from promotional emails or marketing messages at any time by following the instructions provided in those communications.

Unsubscribing from marketing communications does not prevent the Company from sending transactional messages related to purchases, account activity, or important service updates.

The Company may use advertising platforms and marketing tools to promote products and improve customer experience.

26. Confidentiality

Any confidential information exchanged between the Company and customers, business partners, suppliers, or service providers shall be treated appropriately and protected from unauthorized disclosure.

Confidential information may include:

Business information;
Pricing information;
Supplier information;
Non-public operational details;
Customer account information.

Customers agree not to misuse confidential information obtained through their interactions with the Company.

This obligation does not apply to information that:

Is publicly available;
Was lawfully obtained from another source;
Must be disclosed by law or legal process.

27. Chargebacks

Customers agree to contact Bidlow directly and provide an opportunity to resolve any issue before initiating a payment dispute or chargeback with their financial institution.

Unauthorized chargebacks, fraudulent disputes, or abuse of payment protection systems may be considered a violation of these Terms.

If a customer initiates a chargeback without first attempting resolution with the Company, Bidlow reserves the right to:

Provide transaction records to payment processors;
Submit evidence supporting the transaction;
Restrict future purchases;
Suspend or terminate customer accounts.

Evidence may include:

Order information;
Product descriptions;
Shipping confirmation;
Tracking information;
Customer communications;
Delivery confirmation.

The Company reserves all rights available under applicable law to recover amounts owed due to improper chargebacks.

28. Force Majeure

Bidlow shall not be responsible for delays, failures, or interruptions caused by events beyond the Company’s reasonable control.

Such events may include:

Natural disasters;
Severe weather;
Government actions;
Labor disputes;
Transportation failures;
Supply chain interruptions;
Internet or technology failures;
Carrier delays;
Acts of terrorism or other emergencies.

During a force majeure event, the Company’s obligations may be delayed or temporarily suspended for the duration of the event.

The Company will make reasonable efforts to resume normal operations as soon as possible.

29. Electronic Communications

By using the Website, creating an account, or placing an order, customers consent to receive electronic communications from Bidlow.

Electronic communications may include:

Emails;
Order confirmations;
Shipping notifications;
Customer service communications;
Policy updates.

Customers agree that electronic communications satisfy any legal requirement that such communications be provided in writing.

Records maintained electronically by the Company may be used as evidence of transactions, agreements, and communications between the Company and customers.

30. Governing Law

These Terms and Conditions, and any disputes arising out of or related to the use of the Bidlow Website, purchases made through the Store, or any relationship between the Customer and ADEM SALES LLC, shall be governed by and interpreted in accordance with the laws of the State of Georgia, without regard to conflict of law principles.

The parties agree that any applicable legal requirements shall be interpreted under the laws of the State of Georgia unless otherwise required by applicable federal or state law.

31. Dispute Resolution

The Company and Customer agree that any dispute, claim, or controversy arising from these Terms, purchases, products, services, or Website use should first be addressed through good-faith communication in an effort to reach an informal resolution.

Before initiating legal proceedings, customers agree to contact Bidlow and provide reasonable information regarding the issue.

If the dispute cannot be resolved informally, any legal action shall be brought in a court of competent jurisdiction located within the State of Georgia, unless otherwise required by applicable law.

Each party agrees to submit to the jurisdiction and venue of such courts.

Nothing in this section prevents either party from seeking emergency legal remedies when necessary to protect legal rights.

32. Severability

If any provision, section, or portion of these Terms is determined to be invalid, unlawful, or unenforceable by a court or competent authority, such determination shall not affect the validity or enforceability of the remaining provisions.

The invalid or unenforceable provision shall be modified only to the minimum extent necessary to make it enforceable while preserving the original intent of the parties as closely as possible.

All remaining sections shall continue in full force and effect.

33. Entire Agreement

These Terms and Conditions, together with any additional policies or notices posted on the Bidlow Website, constitute the complete and entire agreement between the Customer and ADEM SALES LLC regarding the use of the Website and purchase of products.

These Terms replace and supersede any prior agreements, communications, representations, or understandings, whether written or verbal, relating to the subject matter contained herein.

The failure of the Company to enforce any provision of these Terms shall not be considered a waiver of that provision or any other rights.

34. Changes to These Terms

The Company reserves the right to update, modify, or replace these Terms and Conditions at any time.

Changes may be made due to:

Business changes;
Legal requirements;
Operational updates;
Improvements to customer experience;
Changes in products or services.

Updated Terms will be posted on the Website with the revised effective date.

Customers are responsible for reviewing the current version of these Terms before making purchases.

Continued use of the Website after changes are posted constitutes acceptance of the updated Terms.

35. Contact Information

For questions, concerns, or requests regarding these Terms and Conditions, customers may contact Bidlow using the information below:

BIDLOW

Operated by: ADEM SALES LLC

State of Registration: Georgia, United States